Medical/Healthcare

Healthcare IT Services and Support

How we have been helping with managed IT support for healthcare companies since 1996

You have unique technological needs, and our team understands that.

We can provide customized solutions from HIPAA compliance, streamlining operations and network infrastructure, to data security and disaster recovery.

We will help you protect your data and profitability with cloud-based or on-premise solutions.

Critical (IT) Care for Your Medical Practice

PCG’s Integrated Practice Management and “EHR” Electronic Health Record solutions will enable your practice to have increased efficiency so you can focus on your patients.

Critical data deserves critical care. Partner with PCG for custom tailored plans to meet your healthcare IT needs & budget.

Our Clients Say It Best:

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Susan, Medical Office in New Hampshire

Managed security ensures your medical records and data are safe

PCG enables you to share confidential information with the trusted medical partners, vendors and suppliers you engage with.

Firewalls and secure virtual private networks for your remote offices and employees are cost-effective security solutions. They are quick to set up and include regular technology updates and maintenance.

We help minimize threats and vulnerabilities to your systems with managed antivirus and managed malware.

Healthcare IT compliance

Working with HIPPA compliance standards is imperative for medical practices, both for the patient and insurance providers.

PCG’s effective approach offers risk assessment, work process, training, backup, remote access and more.

PCG will assist the following compliance issues and processes:

  • HIPAA Compliance Standards
  • Risk assessment
  • Patient Portal Access
  • Patient Care Records – EMR applications
  • Work Process
  • Software Applications
  • Security and Remote Access
  • Audits (PCG can help make sure (you are in compliance with your software vendors)
  • Audit of Patient Portal (Compliance) internet security with SSL (Secure Socket Layer)
  • Off-site backup
  • Medicare and Medicare
  • State/Federal Regulations
  • User Portal Access

Healthcare IT processes and business requirements

A solid technology infrastructure managed by an IT company that knows healthcare is essential. We can drive down costs, improve operational efficiency and create great experiences for your consumers and clinicians, as we optimize the following.

  • Email Encryption
  • Patient Billing/Claims Management
  • Tracking insurance patient plans and deductibles
  • Lab Report Tracking
  • Public/Private WIFI
  • Document Management – Including scanning of patient information
  • Electronic Signature Capture
  • Disaster Recovery/Business Continuity
  • Billing Coding Analysis
  • Integration from Line of Business Application into other products like:
    • MS Word, Excel and Outlook, Payroll, QuickBooks
  • Patient Scanning of ID’s

PCG understands that your medical business process and requirements are vital to making a profit.

PCG will make sure that your IT “OML” operation maturity level is in alignment to help you grow and prosper.

PCG will help keep your medical practice competitive, stable and reliable

Integrating and collaborating with all levels of your healthcare partners will enable you to be more efficient.

PCG will streamline your healthcare IT and ensure network reliability, standards, disaster recovery, cloud backup, data encryption and business continuity are all in alignment.

Our proactive 24x7x365 network monitoring will allow us to fix any hardware vulnerabilities that can cause downtime.

Our support techs and help desk are available for immediate help on any major network or employee productivity issue.

Healthcare software applications and IT support

PCG works with many of the leading healthcare/medical software vendors and will assist with your setup and unique support needs.

PCG will be your liaison with your software vendors to determine whether you should run this on your in-house server (on-premise) or in the cloud.

We will verify all hardware, software and labor costs and help you determine which path is best for your company and provide the best return on investment.

Below are just a few of the systems we can work with.

  • Allscripts
  • Athena
  • Kareo
  • Web MD
  • NextGen
  • Practice Works
  • NexTech
  • SourceMed
  • Vision
  • EclincalWorks
  • Export to 3rd party Accounting and Payroll Companies – QuickBooks, Paychecks, ADP

We will handle software upgrades, maintenance and assure that you are running at peak performance.

When new hardware upgrades are needed, PCG will be there to help make this a smooth transition in migrating to new hardware platforms or within the cloud.

Healthcare IT Support Testimonials

I would like to extend our sincere gratitude and respect for the support and services provided to us over the last several years by PCG. The attention, consideration and effort put forth by PCG and all its employees in providing quality advise, service, and maintenance is outstanding in all forms.

James, Healthcare IT Client in Maine

I would like to extend our sincere gratitude and respect for the support and services provided to us over the last several years by PCG. The attention, consideration and effort put forth by PCG and all its employees in providing quality advise, service, and maintenance is outstanding in all forms.

Robert, Doctors Office in New Hampshire

Our Managed IT Services

Our technicians have hands on experience providing healthcare IT services. We apply our expertise to protect your keep your medical IT systems running smoothly. Below are some of the support services we provide.

  • Stability, Uptime and Reliability
  • Security
    • Firewall
    • Secure VPN for remote offices/workers
    • Risk management
  • Remote Access
    • Multiple locations, Remote Staff and Vendors
  • Alignment and Standards
  • Budgeting (1, 3, 5-year plans)
  • Minimize threats and vulnerabilities
    • Managed Antivirus, Managed Malware, Web Content, Firewall
    • Employees acceptable use policy “AUP”
  • Business continuity
    • Imaged based for best possible Time to Recover
    • “RTO” recovery time objective
    • Disaster recovery and Uptime
    • Encryption of data (backup)
  • AUP” Acceptable Use Policy
  • Proactive Network monitoring (24-hour operation or weekend shifts)
    • Automation and Remediation
  • Response times
  • Help desk
    • Support in the US, keep it local
    • 1-hour help desk response
  • Dedicated Network Engineer
    • Business Intelligence Analyst
  • vCIO – having that trusted advisor to help with any IT related objectives or issues
  • “LOB” Line of Business Application
    • being your partner (coordination)

What you should do next

Our healthcare IT services have helped companies like yours to understand best practices for protecting sensitive data throughout your company.

Find out what your medical office needs for technology to protect its assets and keep your patients happy and staff productive.

Contact us today for either a quick chat to explore your challenges or for a no strings attached business and IT audit.

Portsmouth NH 603-431-4121

Portland ME 207-405-2372

Manchester NH 603-621-6197

Dover NH 603-750-0101

Get a FREE Network Assessment

Fill out the form below or Call 603-431-4121 to get a FREE Network Audit/Assessment and find out what your business needs for technology to protect its assets and keep your employees productive. PCG will also provide you a Budget for the next 1, 3, 5 years.
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Our Awards & Affiliations

CRN MSP 500 / CRN PIONEER 250
New Hampshire Magazine Best of NH 2018
NH Business Review Business Excellence Awards 2018
CIO Review 10 Most Promising Manufacturing Technology Consulting/Services Companies 2019
The Chamber Collaborative of Greater Portsmouth

We’re proud to partner with the best names in IT

Microsoft Gold Certified Partner
Cisco
HP Business Partner
Office 365
SorageCraft Platinum Partner
Microsoft Azure
Lenovo